Downloadable Goods

Our downloadable products are non-refundable once purchased. Due to the nature of digital goods, all sales are final. We do not accept returns, exchanges, or cancellations. Thank you for your understanding.

Shipping

We love packing orders! During business hours Monday through Friday we carefully pack up your order as quickly as possible and ship as fast as we can via UPS or USPS.

Most regular orders leave from our farm in Gilbert, SC within 2-5 business days of payment. You’ll receive an email when your order ships with tracking info.

To make things as transparent and uncomplicated as possible we charge a flat $7.50 shipping fee per order.

And if your order totals more than $65, guess what? Your order ships FREE!

Use the Discount Code FREESHIP to receive free shipping on your orders of $65 or more!

Where we ship

We love foreign travel, but sadly we only ship to US addresses at this time.

Our Guarantee

Making people happy is why we do what we do and we truly believe we have some of the best products around. If you don't have a positive experience for any reason, we promise to do our honest best to make sure you are totally satisfied with your purchase.

Buying items online can be iffy sometimes- you can't touch, feel or smell the products, so we want you to know that there is zero risk in buying something and trying it out. If you don't like it, no hard feelings- we'll make it right!

Damaged Items

We know your are just waiting to tear open that box when it arrives- please do! Please inspect your order asap upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and get things on track.

Remember that our items are all handmade, so there is always a bit of variation from one item to the next! Our products all go through our quality control process, but we are humans (no robots or conveyor belts here!), so please let us know if something is wrong.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at hopebloomsbotanicals@gmail.com If your return is accepted, we’ll send you instructions on how and where to send your package. Customers are responsible for return shipping costs.

Shipping Damages

Shipping issues are unfortunately a reality of life these days...If a package from us arrives with visible damage, it is recommended to refuse delivery requiring the carrier to return the package to the original shipping point.

Reports for hidden damages must be made to us immediately after receipt along with a written description of the damages and photos. Claims will be made to the carrier and when the claim is accepted a replacement order will be shipped.

Exceptions / non-returnable items

Custom products (such as special orders or personalized items) cannot be returned but we still want you to be happy, so please reach out and start a conversation about how we can make things right.

Refunds

We will notify you once we’ve received your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

* Please note we are not able to apply any discount codes to orders that are made prior to a sale/promotion beginning.